faq

  • Do you take measures to combat Covid-19?

Yes we do, and it’s very important to us. That’s why we use masks, hydroalcoholic gel and our cars are disinfected after each service.

 

  • Can I book a hotel with Cool Tours Barcelona?

We are sorry, we are not a travel agency and we can not book hotels for you. All what we can do is recommend you a nice area to stay.

 

  • Do you prepare tours for MICE?

Yes we do, we prepare the perfect day for Meetings, Incentives, Conferences and Exhibitions, and the most important, at unbeatable prices.

 

  • Do you prepare tours for newlyweds?

Of course! We have the best private tours with luxury cars and everything they need to make your days as romantic as possible.

  • Are we doing a tour if it rains?

Tours are carried rain or shine. How much we can do, only in case of very bad weather conditions, we will contact you ASAP to move the timetable without affecting the day much. Be alert and keep it in mind in that case.

Note that if we have tickets, we won’t be able to move them.

Your guide will try to maximize your time indoors. At any rate, come with appropriate clothing and footwear. It will be an experience!

For cancellations and refunds, see our terms and conditions.

  • Are tickets included?

Yes they are. You will find all the details in our price list and description of tour.

Please do not buy the tickets yourself, we are official guides and we have to buy them in order to lead the group in and to skip the line with you.

 

  • Do I get a discount if I book 3 or more tours with you?

Yes, of course! Please contact us at cooltoursbarcelona@gmail.com and get informed.

 

  • Do you accept credit cards?

We have a data phone terminal and we accept most types of credit cards including American Express. We won’t store your credit card information in our system. It is safe.

 

  • How can I contact you?

The fastest way to reach us is by email at cooltoursbarcelona@gmail.com , and we will strive to answer our email within 24 hours (except weekends and local holidays). You can use the contact form in our website.

We will answer you as soon as possible.

We use Whats’App as well.

If you want to call us, note that we are in Spain and maybe we won’t be able to pick up the phone due to time slot changes. Anyway, our voicemail is working, so you can leave a voicemail and we will be glad to contact you ASAP.

FOR MORE OTHER QUESTIONS, DO NOT HESITATE TO CONTACT US BY THE FOLLOWING CONTACT FORM

Cool Tours Barcelona
License GT 3022
Vat/Cif 77745046D
cooltoursbarcelona@gmail.com
(+34) 699 504 528
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